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WP Engine’s Smart Plugin Manager’s causes 500 Errors

wp engine 500 error

Written by Robert Lane

I have a true passion for website and business development. Over two decades of experience planning, developing and implementing state-of-the-art web-based solutions for businesses.

April 22, 2023

WP Engine Causes Major Outage with Smart Plugin Manager

WP Engine, a leading web hosting and management company, recently caused significant inconvenience to thousands of website owners by leaving their sites down for over 24 hours. The reason for this major outage? Their Smart Plugin Manager caused 500 errors, rendering websites inaccessible to users.

The incident began on April 21, 2023, when WPEngine users began reporting issues with their sites. The company’s engineering team responded by acknowledging that Smart Plugin Manager was the culprit, causing critical errors on affected sites.

This admission came after several hours of investigation, during which time countless websites were left inoperable. The Smart Plugin Manager team claimed that a change in the most recent version of the plugin was responsible for the errors, and they were working on a solution.

Frustration and Concern Among WP Engine Users

However, this solution was slow to come. For over 24 hours, thousands of websites remained inaccessible, causing significant harm to the owners and their businesses. Users were understandably frustrated by the prolonged outage, with some even expressing concern about the long-term impact on their site’s search engine rankings.

WP Engine’s handling of the situation was also criticized by many, who felt that the company’s communication was insufficient. While updates were provided, they were often vague and lacking in detail. This left many website owners feeling anxious and unsure about when their sites would be restored.

Communication Issues and Criticisms of WP Engine’s Handling of the Situation

In the end, WP Engine did manage to fix the issue and restore access to affected sites. However, the damage had already been done. Thousands of website owners suffered significant losses due to the outage, including lost revenue and damaged reputations. It’s unclear whether WP Engine will be able to recover from this incident fully, but one thing is certain their customers have lost faith in the company’s ability to provide reliable web hosting and management services.

Taking a Proactive Approach to Website Management and Security

The incident with WP Engine’s Smart Plugin Manager also serves as a reminder of the potential risks and drawbacks of relying heavily on third-party plugins and tools. While plugins can be a powerful way to add functionality and improve website performance, they can also introduce vulnerabilities and conflicts that can cause serious issues. It’s important to carefully vet any plugins or tools before installing them on your website and to keep them updated to ensure that you have the latest security patches and bug fixes. Additionally, it’s important to have a plan in place for managing any conflicts or issues that may arise, such as having a reliable web hosting provider or a team of experts to provide support and guidance when needed. By taking a proactive approach to website management and security, you can minimize the risk of downtime and other issues that can impact your business’s online presence.

The Importance of Choosing a Reliable Web Hosting Provider

Redflippers is a leading provider of managed WordPress services, offering comprehensive support for all aspects of your website. Unlike traditional managed hosting, which typically only covers server maintenance and security, our team goes above and beyond to ensure that your site is running smoothly and efficiently at all times. We handle everything from plugin and theme updates to performance optimization and security monitoring, so you can focus on growing your business and reaching your goals. Whether you’re a small business owner, blogger, or e-commerce site owner, Redflippers has the expertise and experience to help you succeed in the highly competitive online marketplace.

If you’re ready to take your online presence to the next level, sign-up for our web design and development and cloud services today!

We’re confident that our services will help you achieve your online goals and we’re excited to be a part of your business journey. Don’t wait, contact us now and start seeing results!