Order Management

MaxMind minFraud integration allows store owners to decide whether to accept an order based on its risk level, indicated with a visual cue (Low: green, Medium: yellow, High: red), along with its numeric risk score and specific factors considered.

Select automatic or manual payment capture. In case of a manual capture failure, use the “Reauthorize” button, and if that fails, send a payment method update request to the customer with the “Request Update” button.

Simplified returns and refunds for store owners and customers. The store settings enable a “Return” button in each order, which generates return labels that can be printed or emailed. After safely receiving the items, store owners can click the “Refund” button.

Easily create orders through in-person, phone, or email transactions. Use draft orders to find items, select shipping methods, save orders, request customer payment via email, or manually add payment details.

Prodigy logs every step of the order process, from placement to fulfillment, including email confirmation, payment authorization, payment capture, and more. This feature enables store owners to review the history of each order and add notes.

Improve your organization by archiving old or unnecessary orders. Archived orders are grayed out but can be easily unarchived when needed.